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We prioritize responding to your inquiries promptly to ensure you receive the assistance you need in a timely manner
Frequently Asked Questions
We follow a simple and structured process — from understanding your requirements to recommending suitable helpers, handling documentation, and managing the entire placement process for you.
We offer first-time helpers, experienced ex-Singapore helpers, and transfer helpers. They can assist with childcare, elderly care, housekeeping, cooking, and other household needs.
Yes, all helpers go through a thorough screening process, including interviews, background checks, and skill assessments before being recommended to families.
The timeline depends on the type of helper you choose. Transfer helpers can join quickly, while overseas placements may take a few weeks due to documentation and approvals.
Yes, we take care of all MOM-related documentation, work permit applications, insurance, and other formalities to ensure a completely hassle-free experience.
Our support continues even after placement. We assist with onboarding, training coordination, renewals, and any issues that may arise during the engagement.
Yes, we offer replacement support based on our terms and conditions to ensure you always find the right fit for your household.
We offer transparent, flat-fee pricing with no hidden charges. The total cost depends on the type of helper and services required.
Absolutely. We arrange interviews — video or in-person — so you can select the most suitable helper with full confidence before making any commitment.
Yes, we assist with work permit renewals, medical check-ups, insurance, and all other ongoing requirements throughout your helper's stay.